FAQ

WELCOME TO SCENEONE TV FAQ SECTION,
OUR GOAL IS TO HELP PROVIDE ANSWERS TO ANY QUESTION YOU ASK ABOUT OUR WEBSITE ACTIVITIES. BELOW ARE NECESSARY ANSWERS TO QUESTIONS FREQUENTLY ASKED.



1. HOW DO I REGISTER ON SCENEONE TV?


ANS:  To register on SCENEONE TV, enter www.sceneone.tv and click on REGISTER. After registration, enter your email address and password and click on LOGIN to access your account.



2. HOW DO I SUBSCRIBE ON SCENEONE TV? (AFRICAN USERS)


ANS: Please login here https://sceneone.tv/login
On the dashboard ,kindly click subscribe
. On the next page, click Paystack to make use of your card.



2a. HOW DO I SUBSCRIBE ON SCENEONE TV (INTERNATIONAL USERS)


ANS: Please login here https://sceneone.tv/login

On the dashboard ,kindly click subscribe
 And the next page, click Stripe (international card/paypal) to make your payment.



3. WHAT IS CVC?

ANS: CVC is the 3digits at the reverse/back of your ATM card or international card.



4.  WHAT IS THE DIFFERENCE BETWEEN THE PLATINUM PLAN , PREMIUM PLAN And Family Month/Yearly PACK


ANS: Table Of DIFFERENCE Below:

1# Premium - Give You Access To 1 Device -
Duration = On Month/Unlimited Access to All Videos/ 10 Downloadable Videos

2# Platinum - Give You Access to 1 Device
Duration = One Year/Unlimited Access to All Videos/20 Downloadable Video

3# Family Monthly Pack - Access To 5 Device
Duration - One Month/Unlimited Access to All Videos/ 50 Downloadable Video

4.  Family Yearly Pack - Access to 10 Device
Duration - One Year/Unlimited Access to all Videos /Unlimited Download

4a. CAN I HAVE ACCESS TO ALL THE MOVIES WITH ANY PLAN I CHOOSE?


ANS: yes, both plan gives you access to all the movies on the platform for the time duration of subscription

.

5. DO I GET AUTOMATICALLY RENEWED AFTER MY CURRENT SUBSCRIPTION EXPIRES?


ANS: yes you will, but if you do not wish to have that service, you can request for cancellation by chatting with an online AGENT.



6. HOW DO I CANCEL AUTOMATIC PAYMENT ON STRIPE?


ANS: Please kindly use the CANCEL SUBSCRIPTION button on your sceneone tv account profile/dashboard to cancel on the app or website. In case of any difficulty, please contact us on the live chat.



6a. HOW DO I CANCEL AUTOMATIC PAYMENT ON PAYSTACK?

ANS: please kindly use the CANCEL SUBSCRIPTION button on your sceneone tv account profile/dashboard to cancel on the app or website. In case of any difficulty, please contact us on the live chat.



6b. HOW DO I CANCEL AUTOMATIC PAYMENT ON PAYPAL?


ANS:  Please kindly use the CANCEL SUBSCRIPTION button on your sceneone tv account profile/dashboard to cancel on the app or website. In case of any difficulty, please contact us on the live chat.



7.  HOW DO I RESET MY PASSWORD ?

ANS: Please click on the FORGOT PASSWORD  to reset your password and check your mailbox or spam messages for the reset link.



8.  HOW DO I FORWARD AND REWIND/PLAY MY VIDEO FROM WHERE I STOPPED?


ANS: All you have to do is DOUBLE TAP on the video for controls visibility.

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