Help Center

I forgot my SceneOneTV login or password

If you can't sign in to SceneOneTV, you can reset your password by email used for your SceneOneTV account. If you forget the email address you registered with, you may be able to provide more information online to recover your account.

Reset your password by email

If you are billed by SceneOneTV but forgot your email address

  1. Click our chat box here: sceneone.tv/chat

  2. Select I don't remember my email used for the account.

    • If you don't see this option, recovery by billing information isn't available in your region.

  3. Enter the first and last name on the account, as well as the last 4 digits of the credit or debit card used for the account.

  4. Select Find Account.

NOTE:
 
If you are billed by SceneOneTV but don't use a debit or credit card, contact us to recover your login information.


Why You Should Use A Valid/ Correct Email Address To Sign Up ?
We advise you use an email address you can access when signing up an account on SceneOneTV.
So that, you can easily reset your password using the reset password link and also, so that you can be reached easily should in case oour team want to reachout to you.

Billing Information:
We will advise you use correct billing information on your SceneOneTV account/profile before making your payment.

How to keep your account secure

Here are our top recommendations for keeping your account and personal information safe.

Use a password unique to SceneOneTV and change it regularly

Do not use the same password on SceneOneTV that you use for other websites or apps.

Your password should be:

Unique to SceneOneTV and not used for other websites or apps

  • At least 8 characters long

  • A combination of letters, numbers, and symbols using both upper and lower-case letters

  • Not easily guessed - such as “password,” “12345,” or your personal information (name, birthday, address)

A password manager can make it easier to keep track of unique passwords.
 
You should change your password regularly. Update it from your Account page, or you can send yourself a password reset email